shipping & delivery
Charges for Large Items
Level5.com offers a FREE delivery service
While purchasing your item(s), please remember to provide us with a mobile phone number. Our dedicated delivery team will call you when they’re on their way to give you an estimated time of arrival. They will deliver the item to a room of your choice, unpack the item and install it.
Before ordering, remember you should first checking your delivery checklist to ensure the team can deliver to your home. Please note: all delivery slots are subject to availability and some products are delivered directly by the manufacturer.
How long does it take to receive my order after I have placed it online?
All orders are shipped from our warehouse within 48 hours upon reception of your order and upon stock availability. On Demand items are ordered from suppliers once you place your request online and are delivered upon stock availability with the brand/supplier.
What are your shipping and handling rates?
Shipping rates vary according to the total value of your order: COD handling rate is worth 5 AED. Delivery of Electronics & other non-food items is FREE OF CHARGE if your order value exceeds 100 AED On Standard Delivery.
Delivery of Electronics & Other Appliances is 5 AED if your order value is below 100 AED.
What if I need to change my address or suspend delivery of my order?
Please contact us on this page www.level5.com/contact-us, or reach our customer service through whatsapp +917502340011 within the same day. We’ll be happy to serve you.
How can I track my order?
You can track your orders by clicking on the order tracking reference in the ‘My Order’ section in ‘My Account’ page. You will be directed to our delivery provider on the tracking page of your order.
Can I be delivered urgently?
No, but this service will be introduced to you soon so as to satisfy all your needs.
At what time can I be delivered?
For Electronics & non food items, the delivery time will depend on the delivery provider. You will be contacted by the concerned team to arrange the best suitable timing for you.
